Help center
Find answers for residents, property managers, and mobile car wash operators. Email hello@getlavo.io for urgent issues.
Residents: booking and wash days
- How do I book a wash?
- Sign up through your building link, add your vehicle, then choose a building wash day or an open slot from your resident dashboard.
- Do I need to be home?
- Often no, if your building allows vendor access with the spot details you provide. Many residents leave keys with the front desk. Check your building instructions before booking.
- What does a wash cost?
- Your operator sets the price. Scheduled building wash days are cheaper than on-demand slots because the operator serves several vehicles in one visit. The exact price is shown before you pay.
- How do I know the wash happened?
- Your operator uploads before-and-after photos to the booking and marks it complete. You get a notification the moment it is done.
- Can I cancel or reschedule?
- Yes. Cancel from your resident portal any time before the wash — more than 24 hours ahead of your slot and the full amount is refunded to your original payment method, inside 24 hours the booking can still be cancelled but is not refunded. Rescheduling follows the same 24-hour window.
- What if my building is not on Lavo yet?
- Search your address and submit a request. Lavo tracks resident demand by address, contacts the property, and notifies you when an operator activates your building.
- How do I report an issue or damage?
- Use the issue flow in your resident portal or email hello@getlavo.io with your booking date and photos. Damage reports follow the damage policy.
Property managers: launching and running the amenity
- What does the building pay?
- Nothing. Lavo is a no cost amenity for properties. Residents pay for the washes they book, and Lavo handles operator payouts.
- How do we launch?
- Create the building profile, share the resident QR code or link, and connect with an operator in your area. Setup takes about five minutes and residents can sign up the same day.
- How do we choose an operator?
- Browse operators whose service radius covers your building, then send a partnership request. The partnership goes live once the operator accepts. You can request a different partner later.
- Is there a minimum unit count?
- No. A building with 10 units and one with 300 get the same free service and the same dashboard.
- What insurance do operators carry?
- General liability and commercial auto coverage. Lavo keeps a certificate of insurance on file naming your building as additional insured, and tracks its expiration date.
- Who handles resident complaints?
- Lavo support coordinates booking issues so your staff is not in the middle. Damage reports follow the damage policy.
- What reporting do we get?
- Your dashboard shows total washes booked and resident adoption — one clean number to bring to leadership, with no monthly work on your side.
Operators: onboarding, payouts, and partnerships
- How do I join?
- Apply at the operators page and complete onboarding, insurance, and Stripe setup. Lavo reviews the application and lists you to buildings inside your service radius.
- How do payouts work?
- Residents pay in the app. Net earnings flow to your connected Stripe account per completed booking. Your earnings dashboard breaks out gross, fees, and net.
- How do building partnerships start?
- Accept requests from buildings in your radius, or work with buildings already asking for Lavo in your area. You can decline any request that does not fit your route or capacity.
- What insurance do I need to provide?
- General liability and commercial auto coverage. Upload your certificate of insurance during onboarding. Lavo alerts you before it expires so partnerships stay active.
- How do wash days work?
- A partnered building schedules recurring wash days. Your crew tool lists every vehicle for the day with the resident, spot label, make, model, color, and plate, so the whole visit runs from one screen.
- Can I offer add-on services?
- Yes. Offer extras such as interior detail, wax, or tire shine. They are billed through Stripe alongside the wash, and you keep the proceeds minus the platform fee.
- What does Lavo charge?
- Lavo takes 10% of each booking, and card processing on that payment (2.9% + 30¢) comes out of your share as well: $35.00 pays out $30.18, $70.00 pays out $60.67, $140.00 pays out $121.64. In Stripe your connected account shows the booking transferred in and Lavo's fee collected back out of it, so your take-home is the difference between the two. There is no subscription, no lead fee, and no marketing spend required.
More detail: How it works, Damage policy, Contact.