Terms of Service

Last updated: 2026-08-03

Lavo connects apartment residents with mobile car-wash operators servicing their building. By signing up you agree to the following.

Service

Lavo is a marketplace platform. Operators perform washes. We screen operators and require active insurance.

Payments

You authorize charges to your saved payment method after completed washes. We retain a platform fee. Tips pass through to operators in full.

Cancellations and refunds

You can cancel a booking from your resident portal at any time before the wash. Cancel more than 24 hours before your scheduled date and time and the full amount is refunded to your original payment method. Cancel within 24 hours and the booking is not refunded — the operator has held that slot and turned away other work for it. Rescheduling follows the same 24-hour window.

Your keys must be at the front desk before your wash window. If the operator cannot reach your keys the wash cannot be performed and the booking is not refunded.

Refunds are returned to the original payment method and typically appear within five to ten business days, depending on your bank. If a wash was not performed, or was not performed as booked, contact us at the address below and we will make it right regardless of the window above.

Contact

harold@getlavo.io